Terms and Conditions

1. Scope and contractual partners

The Terms and Conditions (TC) regulate the contractual relationship - and form an integral part of the contract - between Vallombrosa SA, Strada Regina 3, 6991 Neggio on one side, and the Customer on the other.
By booking through the website www.campingluganolake.ch, the customer acknowledges having read, understood and accepted, without any reservation, the TC. In case of disagreement with the TC, the Customer refrains from booking through the Website.
Only customers who are adults, capable of discernment and who are not under guardianship can book through the site.

2. Booking on the platform

By booking through the website, the Customer agrees and declares to Vallombrosa SA that his reservation is final and subject to the conditions indicated on the website.
The reservation is accepted, and therefore the contract is concluded, from the moment  Vallombrosa SA sends the booking confirmation to the customer. Vallombrosa SA reserves the right to refuse a reservation at its sole discretion, without having to state the reasons why. The data recorded by Vallombrosa SA constitute irrefutable proof of the bookings.

3. Price

Vallombrosa reserves the right to change prices at any time. Only the prices indicated in the booking confirmation are valid.

4. Right of withdrawal by Vallombrosa SA

After the conclusion of the contract, Vallombrosa SA has the right to cancel a reservation at any time and without giving reasons to the customer.
The Client can not request damages to Vallombrosa SA, and his requests are limited exclusively to the total reimbursement of the advance paid, if necessary.

5. Revocation of the reservation by the customer

The customer sends his request to the customer service, via email at info@campingluganolake.ch or by telephone at +41 (0) 79 374 26 87 mentioning his intention to cancel his reservation. The request must arrive at Vallombrosa SA no later than 2 days before his arrival in low season and within 3 days before his arrival in high season. The low and high season are indicated on the website www.campingluganolake.ch/about-us.
Booking cancellation must be confirmed by email to be valid.

6. Cancellation fees after the deadline

Any cancellation of the booking outside the period referred to in paragraph 5. will result in a cancellation fee of 50 Swiss francs (CHF 50.00) plus 10% of the total amount confirmed in the booking confirmation. The customer agrees to immediately return (prior notification) to Vallombrosa SA the necessary funds for late cancellation fees. It is also necessary to pay all costs and fees associated with Vallombrosa SA's efforts to recover this amount.
Following the written confirmation by Vallombrosa SA of the payment of a penalty of CHF 50.00 plus 10% of the amount confirmed in the Booking Confirmation, the user is relieved of any further request by Vallombrosa SA.

7. Jurisdiction and applicable law

The General Conditions are governed by Swiss law, excluding its rules of private international law.
The competent court is Lugano, subject to appeal to the Federal Court.

8. Modification of the Terms and Conditions

Vallombrosa SA reserves the right to modify the TC at any time without notice, by publishing a new version of the TC on the Site (which cancels and replaces the previous version). Any booking made after the publication by Vallombrosa of a new version of the TC implies acceptance of this new version.

Updated 24 January 2018.
The policy is protected by copyright. Any reproduction, distribution or other use of the Policy, even if not modified, is prohibited except with the prior written consent of the author. The unauthorized uses of the policy will continue.

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