Terms and Conditions

1. Scope and contractual partners 

The Terms and Conditions (T&C) regulate the contractual relationship - and form an integral part of the contract - between Vallombrosa SA, Strada Regina 3, 6991 Neggio and the Guest. By booking through the website www.campingluganolake.ch, the guest acknowledges having read, understood and accepted, without any reservation, the T&C. In case of disagreement with the T&C, the Guest refrains from booking through the Website. Booking via the site is allowed only to adults, capable of discernment and who are not under guardianship. 

 2. Booking on the platform 

By booking through the website, the Guest agrees and acknowledges to Vallombrosa SA that his reservation is final and subject to the conditions indicated on the website. The reservation is accepted, and therefore the contract is concluded, from the moment Vallombrosa SA sends the booking confirmation to the guest. Vallombrosa SA reserves the right to refuse a reservation at its sole discretion, without having to state the reasons why. The data recorded by Vallombrosa SA constitute irrefutable proof of the bookings. 

 3. Rates 

Vallombrosa SA reserves the right to change its rates at any time. Only the priratesces indicated in the booking confirmation sent to the guest are to be considered binding. 

4. Right of withdrawal by Vallombrosa SA 

After the conclusion of the contract, Vallombrosa SA has the right to cancel a reservation at any time and without giving reasons to the guest. The Client cannot request damages from Vallombrosa SA, and any claims are limited exclusively to the total reimbursement of the advance paid, if applicable. 

5. Revocation of the reservation by the guest 

Guests must inform customer services, via email to info@campingluganolake.ch or by telephone at +41 (0) 79 374 26 87 of their intention to cancel a reservation. The notification must arrive at Vallombrosa SA no later than 2 days before arrival in low season and no later than 3 days before arrival in high season. The dates of low and high seasons are indicated on the website www.campingluganolake.ch/about-us. Booking cancellation must be confirmed by email or phone in order to be valid. 

6. Late cancellation fees 

Any cancellations after the period referred to in paragraph 5. will result in a cancellation fee of 50 Swiss francs (CHF 50.00) plus 10% of the total amount confirmed in the booking confirmation. The guest undertakes to remit to Vallombrosa SA said late cancellation fees immediately. Any costs incurred in recovering late cancellation fees will be incurred by the client. Following the written confirmation by Vallombrosa SA of the payment of a penalty of CHF 50.00 plus 10% of the amount confirmed in the Booking Confirmation, the user is relieved of any further request of payment by Vallombrosa SA. 

7. Jurisdiction and applicable law 

The General Conditions are governed by Swiss law, excluding its rules of private international law. The competent court is Lugano, subject to appeal to the Federal Court. 

8. Modification of the Terms and Conditions 

Vallombrosa SA reserves the right to modify the T&C at any time without notice, by publishing a new version of the T&C on the website (which cancels and replaces the previous version). Any booking made after the publication by Vallombrosa of a new version of the T&C implies acceptance of this new version. Updated 24 January 2018. The policy is protected by copyright. Any reproduction, distribution or other use of the Policy, even if not modified, is prohibited except with the prior written consent of the author. The unauthorized uses of the policy will prosecuted.

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